How ABN AMRO helps bereaved families with automated payment oversight
When a bank customer passes away, their relatives face an overwhelming administrative burden on top of their grief. Identifying and managing the deceased person’s recurring payments, subscriptions, loans, insurances, and other charges, has traditionally been a manual, time-consuming process for both families and banks.
ABN AMRO, one of the Netherlands’ three largest banks, partnered with Subaio to change that.
The challenge
The typical Dutch person maintains over 11 recurring payments. When a customer passes away, bank staff previously had to manually review financial transactions to identify each recurring payment before relatives could cancel or transfer them.
This process was:
- Time-consuming for bank employees
- Burdensome for grieving families
- Error-prone due to manual identification
The solution
Subaio’s next-of-kin product provides surviving family members with a simplified digital overview of the deceased person’s recurring payments, fully automated and without manual transaction review.
The solution identifies:
- Subscriptions and memberships
- Loans and credit agreements
- Insurance policies
- Utility payments
- Other recurring charges
With Subaio’s technology, what once required hours of manual work can now be delivered instantly.
The results
ABN AMRO became one of the first banks in the Netherlands to offer this service, demonstrating their commitment to supporting customers through life’s most difficult moments.
“We are pleased to launch a new feature together with Subaio that provides better service to our customers at the time of need.”
— Gijs van Wijk, Lead Product Owner Innovation at ABN AMRO
The partnership showcases how transaction intelligence can be applied beyond traditional personal finance management, creating meaningful value during sensitive life events.
“We are thrilled to expand the scope of our partnership with ABN AMRO. They are a truly innovative partner.”
— Thomas Laursen, CEO at Subaio
Key takeaways
- Customer-centric innovation, the best banking solutions address real customer needs, even in unexpected areas
- Automation reduces burden, eliminating manual processes benefits both customers and bank operations
- Trust through support, banks that help customers during difficult moments build lasting relationships
About the partnership
ABN AMRO serves approximately 6 million retail, corporate, and private banking clients across Northwest Europe. Their partnership with Subaio demonstrates how established banks can leverage fintech innovation to better serve their customers.
Want to learn how Subaio can help your bank support customers throughout their financial lives? Request a demo to explore our solutions.
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