Consumer Support

About Subaio Services

Subaio is a technology company that provides financial clarity solutions to banks and financial institutions. We do not provide services directly to consumers. Instead, our technology is integrated into your bank's mobile app or online banking platform.

When you use features like subscription management, spending insights, or financial overview tools in your banking app, these may be powered by Subaio technology working behind the scenes.

How You Interact With Our Services

You typically access Subaio-powered features through your bank's own application or website. Your bank remains your primary point of contact and is responsible for the services provided to you.

Our services may include:

• Subscription identification and management
• Personal finance management tools
• Spending categorization and insights
• Financial overview and predictions

Subaio Budget

We also provide Subaio Budget, a standalone solution that helps consumers prepare their budget as part of credit processes. If you are applying for credit with a financial institution that uses Subaio Budget, you may interact directly with our service to provide an overview of your financial situation.

For information about the accessibility features of Subaio Budget, please see our Accessibility Statement.

Your Data and Privacy

Subaio processes transaction data on behalf of your bank to provide you with financial clarity features. We act as a data processor, meaning your bank controls how your data is used and remains responsible for your privacy.

For questions about how your data is handled, including requests to access, correct, or delete your personal data, please contact your bank directly. They will coordinate with us as needed.

For more information about our data practices, see our Privacy Policy.

Questions and Complaints

If you have questions or concerns about Subaio-powered features in your banking app:

1. Contact your bank first, as your service provider, your bank is best positioned to help with questions about features in their app, including those powered by Subaio.
2. Contact Subaio directly, if your bank is unable to resolve your concern, or if you have questions specifically about Subaio, you can reach us at info@subaio.com.

Regulatory Information

Subaio ApS is supervised by the Danish Financial Supervisory Authority (Finanstilsynet).

If you are not satisfied with how your complaint has been handled, you may contact the relevant supervisory authority:

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